Why was my bank withdrawal rejected?
Was your withdrawal rejected? Don't worry! Our system automatically returns the available balance to your wallet.
There are several reasons why your withdrawal may be rejected, and we are here to help you solve it:
Operations Limit: If you are a basic user and have reached your trading limit, you only need to verify your account by providing the necessary documents to advance to the next level (Trader) and continue trading without problems.
Bank account: If you are having problems with the bank account entered, check the digits and make sure they are correct. Remember that withdrawals for Chilean pesos to third-party bank accounts are not allowed.
Trader Statement: If you have been asked for the Trader Declaration, don't worry. Our compliance team will verify your documents so you can continue with your transactions on the platform.
We are here to help you with everything you need. Don't hesitate to contact us if you have any questions or problems with your withdrawals!
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