What to do if you didn’t receive the device code?

What to do if you didn’t receive the device code?

When you try to access from a new device, CryptoMKT sends a verification code to your registered email to confirm your identity.
If you didn’t receive the email, follow these steps to resolve the issue:

Step 1: Check your Spam or Junk folder
Open your email inbox.
Look in the Spam, Junk, or Promotions folders.

Step 2: Make sure your email is not blocking our messages
It’s possible that you marked our emails as spam or requested to stop receiving communications.
If that’s the case:
Add the domain cryptomkt.com to your "whitelist."

If your email service has special filters, create a rule to allow all emails from CryptoMKT.

Step 3: Request to rejoin our mailing list
If you stopped receiving our emails by mistake, you can request to be re-added to the mailing list:
Contact us by emailing soporte@cryptomkt.com

Provide your registered email and request to reactivate the receipt of our emails.

Step 4: Request a new device code
Once you confirm you can receive our emails:
Try to log in again.

When you see the verification notice, select “Resend code.”

You should receive a new email in a few minutes.

Suggested Image: CryptoMKT screen with the “Resend code” option highlighted.

Still having issues?
If after following these steps you still haven’t received the code, email us with the details of the issue at soporte@cryptomkt.com and we will help resolve it as soon as possible.


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